Customer Support

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"Our goal is to make your tax return preparation
simple, fast and accurate!"

 

Customer Support Options

If you have questions or concerns about STSPROS Software, e-filing, deciphering error codes, or technical issues; please contact our customer support team and a qualified customer service representative will assist you.

You must select STS Taxes - Professional or Professional Desktop as your Product when searching the knowledge base or using chat and e-mail allowing us to better serve you.

  • Comprehensive Knowledge Base - Search our knowledge base to answer questions on credits, deductions, etc.
  • E-mail - If you would like to ask one of our customer service agents a question about your return or our site, just send us an email: This email address is being protected from spambots. You need JavaScript enabled to view it."> This email address is being protected from spambots. You need JavaScript enabled to view it.
    *Responses are usually received within 24-48 hours.
  • IRS Toll Free Contact Numbers - The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund: 1-800-829-1040
  • Phone Support - We offer phone support during office hours at (855) STS-TAX1 (8291).

 

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Customer Support

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If you have questions about STSPRO please contact our customer support team and a qualified customer service representative will assist you.

 

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2015 Tax Law/Legislation Changes

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Find out what changes will occur for 2015 Tax Year!
· 2015 Tax Law Changes
· Current Legislation set to pass

 

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Basic Tools For Tax Pro

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Access and utilize useful tools and information for the Tax Professional including where to file, how to become an ERO, and 2015 tax hints.

 

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Bank Products

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STSPRO partners with Santa Barbara Tax Products Group (SBTPG), Refund Advantage, and River City Bank to help you get refunds to your clients FAST!

 

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